CCTV Maintenance & AMC Plans
Keep your CCTV system checked and maintained with a clearly defined service scope. Tell us your camera count, location and equipment so we can prepare a suitable AMC proposal.
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The plans below are a discussion framework to help compare support levels. Visits, response time, covered devices, parts and annual charges must be confirmed in your written quotation before an AMC starts.
Basic Care
For sites that need routine health checks and basic maintenance.
- Camera image and power checks
- DVR/NVR and recording status review
- Visible cabling/connectivity inspection
- Fault report and recommended next steps
Standard Care
For sites looking for planned preventive checks and maintenance coordination.
- Basic Care checks
- Preventive maintenance schedule
- Recording, storage and remote-viewing review
- Priority scheduling if agreed in the quote
Premium Care
For larger or business-critical systems requiring a tailored support arrangement.
- Standard Care scope
- Custom visit and reporting plan
- Support escalation details documented
- Parts/labour coverage only if specifically included
| Compare | Basic | Standard | Premium |
|---|---|---|---|
| Preventive checks | Included in agreed scope | Included in agreed scope | Included in agreed scope |
| Visit frequency | To be quoted | To be quoted | Custom schedule |
| Response target | To be agreed in writing | To be agreed in writing | Custom SLA, if available |
| Parts / replacement | Only if specified | Only if specified | Only if specified |
| Reporting | Basic findings | Planned check report | Custom report |
What We Can Check
Camera Health
Image quality, camera power, visible faults and connection checks.
Recorder & Storage
DVR/NVR operation, HDD status, recording schedules and playback checks.
Network & Remote View
Connectivity, PoE/network checks and supported remote-viewing troubleshooting.
How to Start an AMC
AMC Frequently Asked Questions
Does AMC include replacement parts?
Only when the approved quotation explicitly includes them. Otherwise, parts and replacements are quoted separately.
How many visits are included?
Visit frequency depends on the selected proposal and will be listed in writing before the AMC starts.
Can you provide AMC for an existing CCTV system?
Contact us with your site location, camera count and recorder details so we can discuss suitability.
What happens if a camera stops working?
Contact us with the fault details. Response target and any applicable charges depend on the agreed plan and location.
Need an AMC proposal for your site?
Share the site area, camera count, recorder type and the support you need.
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